jjoya9 Privacy Policy

This Privacy Policy ("Policy") describes how jjoya9 ("jjoya9", "we", "us", "our"), the operator of the online casino and sports betting platform at jjoya9.net, collects, processes, stores, and protects the personal data of users ("you", "your", "the Player") who access our services. This Policy applies to all jjoya9 services, including account registration, gaming activity, payment transactions, promotional communications, and customer support interactions.

jjoya9 is committed to handling your personal information responsibly and transparently. We collect only the data that is genuinely necessary to provide you with a safe, reliable, and personalised gaming experience on our Bangladesh platform. This Policy should be read alongside the jjoya9 Terms & Conditions and the Responsible Gaming Policy, both of which are available on this website.

By registering a jjoya9 account or continuing to use the jjoya9 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the jjoya9 platform and may close your account by contacting our support team at [email protected].

jjoya9 collects personal data through several channels: directly from you during registration and account management; automatically through your use of the platform; and, where necessary, from third-party identity verification and payment service providers. The categories of data we collect are set out below.

jjoya9 uses the personal data we collect for the following purposes. Each purpose is linked to a lawful basis for processing as described in Section 4 of this Policy.

• Account Management: To register and maintain your jjoya9 account, verify your identity and age (18+), process KYC documentation, and manage account security.
• Service Delivery: To provide access to casino games, live betting markets (including BPL, T20, IPL, and Bangladesh Tigers fixtures), and the full suite of jjoya9 platform features.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, reconcile transactions, and investigate payment disputes.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, underage gambling, and multi-account abuse. Technical data including IP addresses and device fingerprints is used for this purpose.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling, enforce player-requested deposit limits, loss limits, cooling-off periods, and self-exclusion requests.
• Customer Support: To respond to enquiries, complaints, and formal disputes submitted via live chat or email at [email protected].
• Marketing & Promotions: To send you promotional offers, bonus notifications, and news about jjoya9 services where you have provided consent. You may withdraw this consent at any time.
• Legal Compliance: To fulfil obligations under applicable laws, including anti-money laundering (AML) requirements, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records required by applicable financial regulations.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience.

jjoya9 processes your personal data only where a valid legal basis exists. The primary legal bases on which we rely are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between you and jjoya9 — specifically, to operate your account, process deposits and withdrawals, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including AML obligations, age verification duties, and record-keeping mandates.
• Legitimate Interests: Processing is necessary for the legitimate interests of jjoya9, including fraud prevention, platform security, responsible gaming monitoring, and improving service quality — provided these interests are not overridden by your rights and interests.
• Consent: Where processing is based on consent — particularly for direct marketing communications — you have the right to withdraw your consent at any time by updating your notification preferences in your account settings or by contacting [email protected].

jjoya9 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment Service Providers: We share transaction reference data with our payment processing partners (including bKash, Nagad, Rocket, Upay, and card payment processors) strictly to execute your requested deposits and withdrawals.
• Game Providers: Session and wagering data is shared with third-party game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) solely to deliver game functionality and settle bets correctly.
• Identity Verification Providers: Where KYC verification is required, identity documents and personal data may be shared with regulated third-party identity verification services to confirm your age and identity.
• Fraud Prevention & Security Partners: Anonymised or pseudonymised technical data may be shared with fraud detection platforms to protect jjoya9 and its players from account compromise and financial fraud.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or in response to a lawful order. jjoya9 will notify you of such disclosure to the extent permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of jjoya9's assets, your personal data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

jjoya9 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, maintain your session, remember your preferences, and analyse usage patterns. Cookies are small data files stored on your device by your browser when you visit jjoya9.net.

You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may impair the functionality of the jjoya9 platform, including your ability to log in and maintain an active game session. Detailed cookie preferences can also be managed within your jjoya9 account settings.

jjoya9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active jjoya9 account relationship, plus a minimum of five (5) years following account closure to comply with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction in accordance with applicable financial record-keeping requirements.
• KYC Documentation: Identity verification documents are retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Live chat transcripts and email correspondence are retained for three (3) years from the date of the interaction.
• Marketing Data: Marketing preferences and consent records are retained until consent is withdrawn, plus one (1) year for audit purposes.
• Technical Logs: Server logs and IP address records are retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

jjoya9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to, the following:

• SSL/TLS encryption on all jjoya9.net pages and data transmissions, ensuring that all data exchanged between your device and our servers is encrypted in transit.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls limiting employee access to personal data strictly to those whose job functions require it.
• Two-factor authentication requirements for administrative and privileged access to production systems.
• Regular security assessments and penetration testing of the jjoya9 platform infrastructure.
• Automated fraud detection systems that monitor account activity in real time for signs of compromise or abuse.
• Staff training on data protection obligations and security best practices.

While jjoya9 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying jjoya9 immediately if you suspect that your account has been accessed without your authorisation.

As a jjoya9 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data that jjoya9 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update many data fields directly within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to overriding legal retention obligations (e.g., AML record-keeping).
• Right to Restrict Processing: You have the right to request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is disputed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes. You may unsubscribe from marketing communications at any time via your account settings or by emailing [email protected].
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

jjoya9 operates a strict minimum age policy. Our platform and services are intended solely for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has provided us with personal data or has registered an account, we will immediately suspend that account, delete the associated personal data, and return any deposited funds.

If you believe that a minor has registered a jjoya9 account or is accessing our services, please notify us immediately at [email protected]. We treat all underage gambling reports as high priority and will act on credible reports without delay. 18+ only. Gamble responsibly.

The jjoya9 platform may contain references to third-party game providers, payment partners, or sporting organisations. This Privacy Policy applies solely to data processed by jjoya9 in connection with the jjoya9.net platform. jjoya9 is not responsible for the privacy practices of third-party websites, applications, or services that you may access in connection with our platform, including the websites of game studios, payment providers, or sporting bodies referenced on this site.

We encourage you to review the privacy policies of any third-party services you choose to use, as their data practices may differ materially from those of jjoya9.

jjoya9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The effective date at the top of this Policy reflects the date of the most recent revision.

Where changes are material — meaning they significantly affect your rights or how we process your personal data — we will provide advance notice via email to your registered address or via a prominent notice on the jjoya9 platform prior to the changes taking effect. Your continued use of the jjoya9 platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must stop using the platform and may close your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by jjoya9, please contact our Data Support team using the following channels:

• Live Chat: Available 24/7 inside your jjoya9 account dashboard. Our English-speaking agents are available around the clock on Bangladesh Standard Time (BST, UTC+6).
• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate. We aim to respond within 30 days of receiving a valid written request.